The Opportunity: A Magic Kingdom of Client Service

Considering the incredible value that PRN places on relationships with their healthcare professionals and internal recruiting teams, Borman knew that this arrangement wasn’t generating the ROI she and her colleagues and candidates needed. They turned to LEAP Advisory Partners for a full assessment of their technology stack, including their reference checking platform, and that’s when the bulb went off.

PRN uses symplr CTM as their applicant tracking system – a popular ATS for healthcare staffing agencies – in addition to maintaining their own homegrown ATS for other needs, nicknamed “the hub.” LEAP concluded its tech stack analysis and recommended a switch to RefAssured's reference checking platform for hire quality and intelligent automation due to its native integration with symplr CTM and the ability to seamlessly integrate with any ATS, including homegrown systems. PRN made the decision to move to RefAssured in December of 2023, at the conclusion of their previous provider’s contract.

Borman, who places high value not only on the quality of the technology PRN uses but also the ability of their partners to understand their business needs and priorities, described her first meetings with the team at RefAssured as being transformative. She is also, on a personal note, a self-described superfan of Walt Disney World.

“There is no way to describe it other than to say that with RefAssured, I get Disney-level customer service without paying Disney prices. The responsiveness from the team, they’re all in. I could tell from the very first meeting that their willingness to work with us was incredible.”

PRN was on a tight timeline during the holiday season of 2023 as the contract end process with their previous reference check automation vendor was not as smooth as anticipated. The timing of when PRN needed to go live on RefAssured fluctuated due to this pre-existing contract uncertainty. Sensing this stress, the RefAssured team sprung into action.

Borman explains: “The team at RefAssured came to me and said, ‘Kelly – you tell us the day you need to go live and we will do what we need to do to make it happen.’ And they were true to their word – they were able to train our entire team in record time, were available and accessible to everyone, and once the holidays had passed, we were ready to go live.”

PRN was delighted by the implementation process, as Borman elaborates. “There are very few companies today that both want to win your business and want you to be truly successful once they win your business. RefAssured is that company. They are willing to do anything they can to make us successful and keep us that way. It’s a breath of fresh air to work with a partner again.”

The Results: Hire Quality and Competitive Advantage 

RefAssured’s native integration with the symplr CTM platform has been a huge productivity advantage for PRN recruiters. Leaders at PRN are especially pleased with the depth, breadth, and accuracy of the data and hiring intelligence in RefAssured's reference checking platform, which is considerably greater than what they had access to with their previous solution. Additionally, RefAssured’s API integration with PRN’s homegrown ATS, the hub, took less than two weeks, despite numerous intricacies.

“In healthcare staffing,” says Borman, “speed and quality are everything. RefAssured helps us work at a pace that allows us to be competitive in the market.”

From an ROI perspective, PRN has seen material improvements in average completion times, number of references contacted, and number of reference checks initiated by recruiter, allowing leaders to compare productivity metrics by recruiter.

RefAssured’s signature candidate self-evaluation questionnaire within its reference process also provides a new and exciting layer of hiring intelligence and overall hire quality assessment. Borman explains: “I appreciate the candidate self-evaluation because it tells us so much about the quality of hire. Does the candidate rate themselves higher than their managers do? Is that a red flag that we should pay attention to? It tells us a lot about their ability to do the job they’re applying to.”

Additionally, even metadata on actions such as the time it takes for a candidate to complete a self-reference can provide valuable insight. Says Borman: “How long does it take for a candidate to complete their self-evaluation or provide their reference giver information? If a candidate can’t take a minute to fill out their references or complete the self-evaluation, that suggests that maybe they’re not interested in working with us. That helps us weed out potential bad fits.”