We're Hiring
Customer Success
Manager
Manager
Be the champion our customers need. You'll guide staffing agencies to full platform adoption, own relationships, drive outcomes, and make sure every customer gets maximum value from RefAssured.
Full-time
Remote
Customer Success
The Role
As a Customer Success Manager at RefAssured, you will play a pivotal role in ensuring the satisfaction and success of our customers. You'll work directly with staffing agency users, executives, and implementation managers to build strong client relationships, provide exceptional support, and drive platform adoption.
You will work closely with cross-functional teams to implement, configure, train, gather customer feedback, identify opportunities for improvement, and champion initiatives that enhance the overall customer experience — owning the full customer-facing lifecycle, post-sales.
Responsibilities
Execute customer support best practices to meet the needs of the customer support journey
Work directly with staffing agency users, executives, and implementation managers
Focus on education, onboarding, requirements gathering, project management, and training
Manage and respond to support tickets submitted to our ticketing system
Maintain account notes, ticket history, and customer activity in the CRM/CS platform
Track and report on customer success metrics to measure results and identify areas for improvement
Provide RefAssured product demonstrations for prospective and active clients
Work closely with marketing, sales, and product management to curate a customer journey that provides a seamless experience of customer acquisition and retention
Monitor account health and address risks proactively
Identify upsell opportunities and support contract renewals
Coordinate, set up, and facilitate Executive Business Reviews (EBRs)
Skills & Qualifications
The ideal candidate is deeply familiar with recruiting agency operations and comfortable owning outcomes in a fast-moving, remote-first startup.
Knowledge of staffing and recruiting industry workflows strongly preferred
Software implementation experience specific to the staffing industry is a plus
Strong organizational skills with the ability to manage multiple accounts simultaneously
Skilled at presenting independently to large groups and developing training content and slideware
Able to work independently in a remote-first, startup environment with minimal direction
Self-starter who takes initiative, owns outcomes, and drives work forward independently
Comfortable with ambiguity and able to adapt quickly as priorities shift
Passion for delivering an exceptional customer experience
Role Details
Type
Full-time
Location
Remote (US)
Department
Customer Success
Reports to
Director of Customer Success
Life at RefAssured
Why join us?
We're a remote-first team of builders, operators, and staffing industry veterans moving fast to reshape how agencies hire.
Venture Backed
We're venture-backed and growing. Work at the intersection of staffing technology and automation with serious market tailwinds behind us.
High ownership, low red tape
As a startup, you'll have direct impact. You'll work alongside founders, own outcomes, and see the results of your work immediately.
Fully remote-first
Work from anywhere in the US. We trust our team to manage their time and deliver results — without micromanagement or unnecessary meetings.
Competitive compensation
Competitive salary, equity, and benefits — we take care of the people who take care of our customers.
Grow with us
As RefAssured scales, so do your opportunities. We promote from within and invest in the career growth of our team.
Purpose-driven product
We're solving a real problem in an industry that needs better tools. Your work directly helps staffing agencies hire more confidently and grow faster.
Ready to make an impact?
If you're passionate about customer success and excited about the staffing technology space, we'd love to hear from you.
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