CrossMed cuts costs, boosts communication with RefAssured

Challenge: A Tool with Limitations

For the first years following its founding, CrossMed used an industry-common reference check tool. While not egregiously lacking, the agency found the tool to be fairly costly while at the same time unable to perform desired functions like texting with references.

In healthcare, reference checks are mandatory, and accuracy is everything. CrossMed knew it needed to find technology that could elevate staffing efficiency and also be more financially beneficial. Enter RefAssured.

Solution: A Platform with Unlimited Potential

In late 2022, CrossMed connected with RefAssured for a demo, and immediately knew they had found a platform that fulfilled their needs and exceeded their expectations.

Not only does RefAssured fully integrate into the agency’s existing Bullhorn ecosystem, but it also enables automated, seamless text and email communication between recruiters, candidates, and references—communication that shaves not hours but DAYS off the hiring process.

Results

The rollout took place in January 2023, and implementation was as seamless as the platform itself.

• Training of CrossMed’s staff (45-60 users) took less than one hour
• The entire company was up and running on the platform within a week
• Post-rollout bi-weekly check-in calls ensured questions were immediately addressed
• The RefAssured team remained available via text and email at every step

The CrossMed team saw an immediate boost to productivity and reference quality, which translated into real-time cost savings and improved client satisfaction. They also saw added benefits not possible with other reference check technology.

Outcome: Greater Revenue, Better Results with RefAssured

For CrossMed, RefAssured has positively impacted every aspect of operations, from integrations to interpersonal communications.

• The mobile app makes it convenient for recruiters, candidates, and references to access anytime, anywhere.
• Integrated lead gen pushes leads from references back into the CrossMed system—with many turning into placements that have driven direct agency revenue.
• Automation eliminates manual outreach and follow-up, cutting time-consuming steps from recruiters’ time in an industry where speed to market is crucial.
• Reports are generated in hours versus days, enabling CrossMed to accurately vet candidates sooner in the recruiting funnel.
• Leads are filtered directly into the CRM, accelerating placements by putting interested candidates into recruiters’ hands faster.

RefAssured doesn’t get enough credit for what you do. Your stuff just works. I know this because my team tells me they wish that we could find more products that just work like RefAssured. And I never ever hear from anyone on our team crying about any challenges associated with your product. Also, I don’t remember what it took to stand up RefAssured…which means that it was fast and easy.”

Chris Johnson

Chief Executive Officer, CrossMed

Not only has CrossMed found the ideal technology to support their efforts to place better talent in caregiving positions, the agency has also found a truly responsive, invested champion in their success. That’s a win-win in their book.