TriCom Technical Services: A Perfect Pairing of Platform and Partnership

Challenge: An Analog, Inconsistent Reference Checking Process

For TriCom Technical Services, references have always been integral to determining overall talent quality and increasing client satisfaction. But despite the vital role of reference checks in ensuring placement quality, TriCom’s process was mired in manual minutiae: everyone used the same standardized template to record reference data by hand.

Some recruiters asked references to expand on answers, but most did not. Some recruiters struggled to get more than two-word responses, while others struggled to get references off the phone.

Contact numbers were incorrect. Phone tag could go on for days. TriCom knew they needed a faster, more consistent way, one where the quality of response didn’t hinge on the reference checker.

Solution: A Digital Reference Platform that Delivers MORE

TriCom arranged demos for two automated platforms—RefAssured and a competitor. At the time, reference fraud was on the rise. This made the competitor, who touted fraud detection, an intriguing option.

RefAssured took care of everything. We had zero issues. The rollout was seamless—it didn’t take away from my team’s time, integration was easy, and the platform worked 100% from day one.”

Brian Hodge

Recruiting Team Lead, TriCom

That is, until TriCom realized RefAssured offered not only fraud detection but so much more—including candidate and client lead generation, quality of hire measurement, intuitive reporting, and Bullhorn integration.

They moved forward with a RefAssured rollout in February of 2023. The implementation was efficient, with the platform live in one week and onboarding continuing into the next month. For TriCom, it’s been better business outcomes ever since.

Outcome: Consistent Vetting, Quality Placements, High Client Satisfaction

Having just renewed with RefAssured for a second year, TriCom continues reaping the benefits of a trusted partnership.

Recruiters save countless hours completing references, speeding time to placement and enabling a higher volume of placements in less time. Because of this, the company now offers a 4-week, 160-hour guarantee, which has increased the success of their client engagements and helped them stand out from their field of competitors.

They’ve also improved the quality of their references. Open-ended comment fields allow references to share more honest feedback, leading to greater accuracy in candidate vetting. In addition, the platform’s detailed metrics allow TriCom to easily analyze how their turnaround time compares to the competition, providing valuable business intelligence for future decision making.

“Having a responsive partner who can problem-solve in real time so we can better evaluate the totality of a candidate means everything. Yes, the RefAssured platform is excellent. But the level of service, that’s exceptional.” – Charlie Fossell, COO, TriCom

Results: Consistent Vetting, Quality Placements, High Client Satisfaction

Since investing in RefAssured, TriCom has:

• Generated 177 new candidate leads (17% of total reference checks)
• Generated 20+ new client leads
• Reduced average completion time to one day
• Achieved a completion rate of 90%
• Realized an all-time low placement fallout rate of .02%

The biggest thing for us is that every staffing business is different. We’re very much hands-on when dealing with people and, as a partner, RefAssured has been that type of partner from the start. It makes for an ideal fit.”

Charlie Fossell

COO Tricom